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International cloud storage

To find a technical support manager fluent in French or German with strong customer facing and application support experience.

The Challenge

Global cloud software companies are growing at an increasingly fast pace. They therefore need enthusiastic support professionals capable of performing to a consistently high level. As a multi-national leader in cloud storage, building a platform that can support over 25 million people across six continents requires a strong and organised application support team. After several months of unsuccessful recruiting, this London-based company turned to specialist technical recruitment agency, Xist4, to help them find the talent they needed and had yet been unable to find over a period of several months.

The Solution

Working alongside the UK division, Xist4 spent time learning about the company’s culture and future aims to appreciate the environment the candidates would be working in. This essential knowledge meant that they could focus their search on language and technology job boards. Xist4 posted job adverts on various international social and business networks to appeal to candidates fluent in French or German, with application support experience in a managerial capacity and able to lead application support professionals.

Ideally Xist4 wanted to attract candidates keen to work for a developing company, who would be happy to embrace new technologies and new working practices. Xist4 also featured the technology-related vacancies on their own high traffic website as well as exploring their own database performing a methodical and targeted search for candidates with the right balance of technical knowledge, management experience and desired language skills.

The Result

Following their extensive search, Xist4 selected several candidates who matched the full criteria of the roles. Before presenting a shortlist to the client, the dedicated Xist4 account manager spent time interviewing each candidate to thoroughly assess their suitability. As a result of this extensive process Xist4 was able to recommend several candidates for the role, allowing the cloud storage company to hire the best person for the position.

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In a short space of time Gozie was able to present very strong candidates and facilitate a complex interview process with interviewers in different countries. We ended up in a position where it was a difficult decision to choose between 2 top talents Gozie had presented to us!