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A global BPM vendor

To source multi-lingual technology professionals to support clients around the world.

The Challenge

Xist4 has been working in partnership with this Global BPM vendor for over seven years. Asa leader in infrastructure and business intelligence software, this company is renowned for developing new software tailored to their client’s needs. As part of their commitment to their international customer base, our client also provides a constant technical support facility. At the beginning of a major new project roll out, this frequently means that the vendor needs to increase their multi-lingual support staffing levels to be able deal with global demand for their enterprise software.

The Solution

As a nimble and agile recruiter, Xist4 has become the first port of call when this client is faced with an urgent requirement to secure the talent they need, when they need it. Xist4 fully appreciates and understands the challenging business environment that the software company works within and the to find talented people who can be deployed with their technical support teams quickly.

One of the key considerations for this client was to ensure that new people joining them would be highly proficient application support staff with the ability to read programming code (Java, C#, C++, or C), but who would not seek a development role. They needed to be happy in a customer centric, problem-solving position, where they would be dealing with clients over the phone, email and remotely, diagnosing and solving any software issues.

The Result

Xist4 has consistently sourced relevant candidates who met this global BPM vendor’s precise requirements by rigidly following their own tried and tested formula. 

Initially, Xist4 conducted a targeted search and identified several candidates with the right balance of qualifications and skills from their expansive database and referral networks, as well as advertising the role on the most popular specialised job boards. Before presenting the vendor with prospective candidates, the Xist4 team assessed each person’s competency during a telephone, skype and/or face to face interview. 

Once the experienced account manager was satisfied that everyone matched the full criteria of the role, Xist4 put their name on a refined short list which was sent to the global BPM vendor. This process made it much easier and quicker for the vendor to choose the right person, since much of the hard work of finding and identifying people had already been done for them. Following the interviews Xist4 continued to act on behalf of the global BPM vendor negotiating with their chosen candidate to offer them a position within the company.

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Xist4 IT Recruitment have been particularly effective in supplying candidates in areas that other agencies have struggled with. We look forward to continuing this effective and friendly relationship in the years to come.

European Support Desk Manager