This websites uses cookies, by continuing to browse the site you are agreeing to our use of cookies. View our privacy policy.

020 7205 2211

0117 924 4408

menu

IT Helpdesk Support Engineer (1st line – 3rd line Support, Windows Server, AD, Router, Firewalls)

Location: Yate, North Bristol

Salary and benefits: To £25-29,000, overtime, permanent health, death in service and pension.

 

The successful individual must be an experienced professional within a helpdesk environment, providing 1st line through to 3rd line helpdesk support.

 

IT Helpdesk Support Engineer - Key Skills:

 

- Proven experience in a helpdesk / service desk type role.

- Must be capable of providing a 1st line – 3rd line support within a helpdesk environment.

- Good Windows Server 2008, 2012 and 2016 experience.

- Good Active Directory experience.

- TCP/IP, DNS, DHCP, VPN and IPsec tunnels experience.

- Good experience supporting Windows 7 / 8 / 10.

- Good Router and Firewall configuration experience.

- Experience with remote support tools e.g. RDP, Team Viewer etc.

- Must have an excellent telephone manner and written communication skills.

- Must be eligible to work in the UK.

 

About the Role:

 

You will be part of a team of nine highly skilled Helpdesk Support professionals, providing remote support to organisations throughout the UK.

Your role as an IT Helpdesk Support Engineer will involve:

- Troubleshooting a variety of issues and requests via telephone, email, remote desktop etc.

- Ensuring support calls are logged and resolved.

- Adhering to SLA’s.

- Troubleshooting hardware, software, server and network problems.

- Performing checks to ensure all critical systems are operating to necessary standards.

 

For more information on this IT Helpdesk Support Engineer role, please apply now for an interview.

  • Reference: WC/11191PW
  • Contact Name: Gozie Ezulike
  • Telephone: 0117 9244 408
logo-aprc logo-team