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020 7205 2211

0117 924 4408


IT Helpdesk Support Engineer (1st line – 3rd line Support, Windows Server, AD, Router, Firewalls)

Location: Yate, North Bristol

Salary and benefits: To £25-29,000, overtime, permanent health, death in service and pension.


The successful individual must be an experienced professional within a helpdesk environment, providing 1st line through to 3rd line helpdesk support.


IT Helpdesk Support Engineer - Key Skills:


- Proven experience in a helpdesk / service desk type role.

- Must be capable of providing a 1st line – 3rd line support within a helpdesk environment.

- Good Windows Server 2008, 2012 and 2016 experience.

- Good Active Directory experience.

- TCP/IP, DNS, DHCP, VPN and IPsec tunnels experience.

- Good experience supporting Windows 7 / 8 / 10.

- Good Router and Firewall configuration experience.

- Experience with remote support tools e.g. RDP, Team Viewer etc.

- Must have an excellent telephone manner and written communication skills.

- Must be eligible to work in the UK.


About the Role:


You will be part of a team of nine highly skilled Helpdesk Support professionals, providing remote support to organisations throughout the UK.

Your role as an IT Helpdesk Support Engineer will involve:

- Troubleshooting a variety of issues and requests via telephone, email, remote desktop etc.

- Ensuring support calls are logged and resolved.

- Adhering to SLA’s.

- Troubleshooting hardware, software, server and network problems.

- Performing checks to ensure all critical systems are operating to necessary standards.


For more information on this IT Helpdesk Support Engineer role, please apply now for an interview.

  • Reference: WC/11191PW
  • Contact Name: Gozie Ezulike
  • Telephone: 0117 9244 408
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