020 7205 2211

0117 924 4408


Customer Services Manager (Man Management, Process Improvement, Change Management).

Location: North Bristol

Salary and benefits: £55-65,000, Pension Scheme and Private Health Care

Our client is focused on finding someone that has proven experience;

- In managing, developing, motivating managers and staff in general.
- Promoting process and system improvements.
- Promoting excellent customer service initiatives.
- With direct customer contact.
- Leading change management initiatives.

Key Skills:

- Management experience within a similar role.
- Strong Customer Service Management experience.
- Strong direct customer contact experience.
- Strong process management experience.
- Proven experience improving departmental processes.
- Experience implementing process and system improvement initiatives.
- Proven man management experience.
- Proven experience developing managers.
- Change management experience.
- Must be comfortable within a tech environment, and familiar with tech jargon.
- Experience within a tech sector or managing tech professionals.
- Must live within easy commuting distance of Taunton.
- Good English verbal and written communication skills.
- Must be eligible to work in the UK.

About the Role:

Your responsibilities as Customer Services Manager will include:

- Analysing departmental and working practices, challenging the norm, identifying and delivering process and system improvements.
- Providing detailed statistical analysis of your findings to support change and improvements.
- Presenting to stakeholders your improvement and change propositions.
- Initiating and driving continuous customer service improvement programs.
- Managing and motivating a team of professionals that include 1 junior managers and 17 team members.
- Actively managing and promoting personal development of the Junior Managers.

For more information about this Customer Services Manager role, please apply now.

  • Reference: WC/11019GSA
  • Contact Name: recruit@xist4.com
  • Telephone: 0117 9244408
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