020 7205 2211

0117 924 4408


Level 2 Technical Support x3 (Linux Servers, Networking Concepts, IP Networking)

Location: Aztec West, Bristol

Salary: £22-30,000 (dependent on experience).

3 fantastic positions are available for graduate level juniors through to mid-level professionals with 2-3 years commercial experience.

Level 2 Technical Support - Key Skills:

- Relevant Degree or relevant experience.
- Some Linux Server experience.
- Basic understanding of Network Concepts e.g. IP Networking, TCP/IP, IP Addresses, IP Subnet and DSL.
- Must be able to talk comfortably about what an IP Address, IP Subnet, and Routing Protocols are and how they work.
- Basic understanding of Virtualization concepts and technologies.
- Must be comfortable providing support via phone, email and remote desktop.
- Must be comfortable with providing 1st and 2nd line support duties.
- Must be highly customer focused, personable and professional
- Must have excellent English communication experience.
- Must be eligible to work in the UK.

Training is provided, but a passion for computing and technology is a must.

About the Role:

This is a fantastic opportunity to join our client’s Network Management support group.

Your responsibilities will include:

- Providing Remote Technical Support for our client’s product solutions and associated network elements.

- Assisting with debugging complex product installations.

- Resolving complicated product problems by applying both established procedures and creative alternatives.

- Ensuring external and internal customer trouble tickets tracked are continuously updated and maintained.

- Providing customers with a high level of detailed 1st line and 2nd line technical support for a range of Network Management Applications.

- Tracking, investigating and resolving technical problems.

About the Company:

Our client is a global name, with a reputation for excellence.

E-mail your CV today for an interview.

  • Reference: WC/11006
  • Contact Name: recruit@xist4.com
  • Telephone: 0117 9244408
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