020 7205 2211

0117 924 4408


Helpdesk Support Engineer – Telecommunications, Voice, Data, ADSL, PBX

Salary: £18,000
Location: North Bristol

Helpdesk Support Engineer - Key Skills:

- Helpdesk Support experience.
- Experience supporting telecommunication products and / or systems.
- Knowledge of telecomm terminology like; PBX, ADSL, Broadband, Fixed Lines, FTTC etc.
- Some knowledge of Voice and Data technologies.
- Strong customer facing experience.
- Experience of using Windows and common applications (office etc.)
- Ability to provide technical support over the phone; with excellent phone skills, in a professional and helpful manor.
- Must be an excellent communicator.
- Must be eligible to work in the UK.

Helpdesk Support Engineer - About the Role:

Your role as the Helpdesk Support Engineer will involve:

- Providing excellent support and customer service to all customers.
- Taking ownership of cases to provide the best possible service for our customers.
- Responding to queries and requests from all emails and callers.
- Continual communication with customers, setting expectations on time frames and keeping them informed throughout.
- Following any standard Helpdesk operating procedures; accurately logging all Helpdesk tickets within agreed SLA’s.
- Becoming familiar with helpdesk systems, procedures, policies and services.
- Being proactive with the continuous development of improving customer service.

For more information on this Helpdesk Support Engineer role, please apply now for an interview.

  • Reference: WC/10979YGS
  • Contact Name: recruit@xist4.com
  • Telephone: 0117 9244408
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